Shipping & Returns

Delivery status

The last update time was March 25, 2020.
Due to the global COVID-19 pandemic, delivery time may be longer than usual. After the express delivery industry returns to normal, we will arrange delivery.
Do not use the delivery address for buildings that may be closed due to current regulations (such as schools).
If you have any questions, please contact our customer service through the pop-up window on the page.
 

Transportation costs
 
Ship any order according to weight or volume.
 
Shipping order

Usually, the order will be sent within 2-7 working days of processing the payment, unless otherwise specified, otherwise on the website when the order was placed, or you received an email notification that the items in the order were delayed. Any expected delivery dates that may be given are only estimates. Due to the time required to verify or place the order, the order may be delayed. Orders can be shipped in batches. All purchases made through Joyouse.com are made in accordance with the freight contract. This means that after the items are tendered to the carrier, the risk of loss and ownership of such items will be transferred to you.
 

Mailing address

A complete and correct delivery address is essential. Once your order is ready to be shipped or has been shipped, we will not be able to change the shipping address. If the package is returned to us because the address provided by you (the customer) or your agent is incorrect or incomplete, we will contact you immediately to make corrections, and the package will be re-shipped and additional shipping charges will be charged. You must provide a daytime phone number for all orders. Sometimes the package will be returned to Joyouse because it cannot be delivered. When the carrier returns the undeliverable package to Joyouse, please contact Joyouse to arrange reshipment.