Question: We received a product with a gift in the basket-but it was sucked by the basket and we could not open the basket. Has anyone encountered it?
Answer: Buy JoyOuce air fryer, we have give gifts, there are cake pan, pizza pan and silicone mat in the basket, the basket is too full, there is a very small possibility, this may cause the basket stuck, just insert the spoon or a small ruler on the basket top, press it down,and then the basket can be easily pulled out.
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